发明名称 |
Multimedia B2B opportunity and error detection and resolution engine |
摘要 |
A method and system for automatically handling exceptions in a business-to-business transaction. E-commerce internet gateways through which the business-to-business transaction passes are monitored for exceptions. When an exception is detected, an intelligent contact manager automatically determines and then locates the representative(s) authorized to resolve this exception. A unified communication system is then utilized to automatically contact and notify the authorized representative(s) of the exception. A web collaboration system is then utilized to automatically establish a collaboration session between representatives of the business-to-business transaction so that the exception can be readily resolved.
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申请公布号 |
US8548861(B2) |
申请公布日期 |
2013.10.01 |
申请号 |
US20070965678 |
申请日期 |
2007.12.27 |
申请人 |
BUONANNO MARK;SHENEFIEL CHRIS;SWAILES MICHAEL;QUATRANO STEPHEN;CARRIER BRIAN;CISCO TECHNOLOGY, INC. |
发明人 |
BUONANNO MARK;SHENEFIEL CHRIS;SWAILES MICHAEL;QUATRANO STEPHEN;CARRIER BRIAN |
分类号 |
G06Q30/00;G06Q10/00 |
主分类号 |
G06Q30/00 |
代理机构 |
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