发明名称 |
Servicing attributes on a mobile device |
摘要 |
Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction. |
申请公布号 |
US8401539(B2) |
申请公布日期 |
2013.03.19 |
申请号 |
US201213362190 |
申请日期 |
2012.01.31 |
申请人 |
BEENAU BLAYN W.;GRAY WILLIAMS J.;LANGUS JEFFREY D.;WHITTINGTON DAVID P.;AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY,INC. |
发明人 |
BEENAU BLAYN W.;GRAY WILLIAMS J.;LANGUS JEFFREY D.;WHITTINGTON DAVID P. |
分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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