发明名称 |
SYSTEM, METHOD AND SOFTWARE FOR A SPEECH-ENABLED CALL ROUTING APPLICATION USING AN ACTION-OBJECT MATRIX |
摘要 |
A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated to identify an action and object available in an action-object matrix indicating transactions or operations available to a user. Depending upon the contents of the natural language user utterance, additional prompts and/or a disambiguation dialogue may be effected to elicit an available action-object combination selection from the user. Following identification of an action-object combination from the natural language user utterance, the action-object matrix may cooperate with a look-up table to identify an appropriate use routing destination. Following identification of an appropriate routing destination, the user connection may be routed to a service agent or module configured to facilitate the user selected transaction as indicated by the action-object combination.
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申请公布号 |
US2013028406(A1) |
申请公布日期 |
2013.01.31 |
申请号 |
US201213633571 |
申请日期 |
2012.10.02 |
申请人 |
AT&T INTELLECTUAL PROPERTY I, L.P.;AT&T INTELLECTUAL PROPERTY I. L.P. |
发明人 |
BUSHEY ROBERT R.;MARTIN JOHN M.;KNOTT BENJAMIN A. |
分类号 |
H04M3/00;G10L15/18;H03M13/00;H04M3/42;H04M3/527;H04M7/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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