| 摘要 |
A system is disclosed that enables a first call participant, such as an agent at a call center, to project a carefully-controlled appearance towards a second call participant, such as a customer calling for technical support, while on a video call. Using the real-time image of the first call participant while on a video call, as well as additional information, the system of the illustrative embodiment selects and superimposes a visual background that appears to the caller as being behind the agent. The visual background can be selected to cater towards what the caller expects or wants to see, or what the message is that the agent-represented business wants to convey. The system of the illustrative embodiment can dynamically change the visual background during a call or from one call to another, depending on factors related to the calling party, factors related to the called party, and so forth. |
