| 摘要 |
A method is disclosed for enhancing call center services. The method comprises: receiving at the call center a call from a user; analyzing a phone number associated with the call, a location of a vehicle associated with the call, a current request of the user, a previous request of the user, and a time period between the previous request and the current request; presenting a list of menu options to the user based on the analysis; and routing the call to an advisor based on a received user selected menu option. In addition, a system is disclosed for enhancing call center services.
|
