Method and systems for routing items to resources

摘要

Methods, systems, and computer-program products for routing items to resources are disclosed. Potential matches between items and resources are generated and scored according to one or more match-factor criterion. An initial assignment of potential matches is made to a Match Tracker Set, and a Set of Global conflicts is created representing resources that are not matched by the members of the initial Match Tracker set. One or more augmented versions of the Match Tracker Set are created to resolve conflicts between the Match Tracker Set and the Global Conflicts Set. Items are routed to the resources based on the matches listed in an augmented version of the Match Tracker Set.