发明名称 |
Method, system, and program for customer service and support management |
摘要 |
Managing customer and product information over a network using a multi-functional management tool uses a computer which is programmed for generating a customer database including customer records, wherein each customer record tracks a customer. The computer updates the customer database from information received from the customer to add or modify a specific customer record indicating customer contact and product purchase information about the customer. The computer is used for updating the product database from information received from a client to add or modify a specific product record indicating product and inventory information about the product. The information can include a troubleshooting sequence for the specific product and a specific problem. One option during at least one part of said troubleshooting sequence includes at least one part sale option as an upselling operation.
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申请公布号 |
US7792889(B1) |
申请公布日期 |
2010.09.07 |
申请号 |
US20070933088 |
申请日期 |
2007.10.31 |
申请人 |
ALORICA INC |
发明人 |
LEE ANDY MING;HSU HYSH-MIN;HAO PAUL;SUN SHYH-TYNG EDWARD;TSENG TRACY;EDWARDS CARRIE RENNER;DENTZ CONNIE;TRAN VU;CHI SAMUEL JEN-CHANG |
分类号 |
G06F17/30;G06F7/00;G06Q10/00;G06Q30/00 |
主分类号 |
G06F17/30 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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