DATABASE FAILURE DETECTION AND RECOVERY FOR CALL MANAGEMENT SYSTEM
摘要
Methods, systems, apparatus and computer program products for managing calls using a call management system are described. The call management system can receive a call from a communication device and directs the call to a call database containing configuration information for supporting outbound calls. If the call management system detects or obtains notification of a failure associated with the call database, the system automatically bypasses the call database and makes the outbound call using default configuration and call routing information. A second or backup database is used to log call details which can be copied or moved to the call database after the call database is back in service.
申请公布号
WO2010068508(A2)
申请公布日期
2010.06.17
申请号
WO2009US65987
申请日期
2009.11.25
申请人
RINGCENTRAL, INC.;VENDROW, VLAD;YOUNG, BRUCE;SHAH, PRAFUL;ELPINER, BORIS;SHMUNIS, VLADIMIR
发明人
VENDROW, VLAD;YOUNG, BRUCE;SHAH, PRAFUL;ELPINER, BORIS;SHMUNIS, VLADIMIR