| 摘要 |
A system of remote computer service including a call center, the Internet and a computer service supporting system. The computer service supporting system receives the requests from the computer and allocates and/or designates corresponding call center for the computer; the present invention also provides a method that the computer sends service request to the computer service supporting system by Internet; the computer service supporting system allocates and/or designates a call center for the computer and relates the computer and the call center by service ID; then, returns the communication means information and the service ID of the call center to the computer; the computer contacts with the call center by the communication means information, and the call center provides the service applied to the computer by using the service ID.
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