| 发明名称 |
METHOD AND SYSTEM FOR CONTRACT BASED CALL CENTER AND/OR CONTACT CENTER MANAGEMENT |
| 摘要 |
A method (and system) for allocating contacts to a vendor including determining an allocation of contacts to a vendor based upon one of a client to service provider payment structure, a service provider to vendor payment structure, and a client contact handling demand.
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| 申请公布号 |
US2008162246(A1) |
申请公布日期 |
2008.07.03 |
| 申请号 |
US20070619564 |
申请日期 |
2007.01.03 |
| 申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
CHEN-RITZO CHING-HUA;CONNORS DANIEL;WYNTER LAURA |
| 分类号 |
G06Q10/00 |
主分类号 |
G06Q10/00 |
| 代理机构 |
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代理人 |
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