| 摘要 |
A system, method and computer program product for recording customer interactions, analyzing recordings and/or providing quality assessment and/o r training is set forth. In an exemplary embodiment of the present invention, a system may include a customer interaction recordation application service provider system, which may include, in an exemplary embodiment, an ambulator y capture device adapted to record at least one audio (and/or video) face-to- face interaction between two parties such as, e.g., between an employee and a customer; an aggregation device which may include a cradle adapted to receiv e said capture device; an application service provider (ASP) server system adapted for user interactive access and analysis of the at least one capture d interaction; and a network coupling the aggregation device to the ASP server system adapted to transmit the at least one captured interaction to the ASP server system upon receipt of the capture device in the cradle.
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