| 发明名称 |
SERVICE USER SUPPORT SYSTEM |
| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide an immediate response to an inquiry while flexibly responding to user status. <P>SOLUTION: A service user support system supports the use of products and/or services by implementing at operator terminals 13 and 14 responses to inquiries about products and/or services included in service information content delivered from a server computer. The server computer 11 delivers the service information content including a reception part for receiving a chat or voice inquiry from a user. The service user support system comprises a chat means 4 for providing chats between user terminals 7a to 7c and the operator terminals 14 when chat inquiries are received, and a voice communication means 6 for providing voice communications between the user terminals and the operator terminals when voice inquiries are received. <P>COPYRIGHT: (C)2007,JPO&INPIT |
| 申请公布号 |
JP2007072835(A) |
申请公布日期 |
2007.03.22 |
| 申请号 |
JP20050260263 |
申请日期 |
2005.09.08 |
| 申请人 |
AOS TECHNOLOGIES KK |
发明人 |
SASAKI TAKAHITO;SHIDA DAISUKE;YONEKAWA TAKAHIRO |
| 分类号 |
G06F13/00;G06Q10/00;G06Q30/02;G06Q30/06;G06Q50/00;H04M3/42;H04M3/51 |
主分类号 |
G06F13/00 |
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