发明名称 |
System and method for speech-enabled call routing |
摘要 |
A method of processing a call is disclosed. The method can transform speech input from a caller of a call into text and convert the text into an object and an action. The method determines a call destination based on the object and the action. The method can route the call to a destination when a caller is not in compliance with at least one business rule. The method can further route the call to the call destination when the caller is in compliance. |
申请公布号 |
US2006153345(A1) |
申请公布日期 |
2006.07.13 |
申请号 |
US20050032495 |
申请日期 |
2005.01.10 |
申请人 |
SBC KNOWLEDGE VENTURES, LP |
发明人 |
BUSHEY ROBERT R.;KNOTT BENJAMIN A.;KORTH SARAH |
分类号 |
H04M1/64 |
主分类号 |
H04M1/64 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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