| 摘要 |
<P>PROBLEM TO BE SOLVED: To allow even a dealing person having little customer service experience to perform dealing similar to an expert dealing person on the basis of notified customer information, in a customer service support server, a customer service support method, a program and a recording medium, guessing optimum timing of customer service in an exhibition site requiring assessing a customer to be dealt with and for a large-size store such as a department store promoting sales by the customer service. <P>SOLUTION: In this server 106, visiting purpose information about a visiting customer inputted from one of a plurality of portable terminal PDAs 104 respectively carried by a plurality of persons each performing the customer service to the visiting customer, a clearness degree thereof, and customer service taste of the visiting customer inputted from one portable terminal are registered in a DB 107, customer service taste of a general customer is derived on the basis of the registered clearness degree of a visiting purpose of the visiting customer and the customer service taste of the visiting customer, and the derived customer service taste specific to the visiting customer is transmitted to one or all of the portable terminals. <P>COPYRIGHT: (C)2005,JPO&NCIPI |
