| 摘要 |
<p>A claims and repair process including collecting accident information at birth of an accident (10), electronic communication to a remote site, and posting information for selecting repair and supplier parties, such as by a bid process. Any of a PDA (121), a mapping system (503), or a data collection system (700) installed on the vehicle collects accident information at the accident site (101), on a tow truck (129), or at a facility (201). A PDA with a digital camera may be provided for collecting digital images. Wireless communications (109) may be used to transfer accident information for expedited processing. A preliminary claims estimate may be made by a claims adjustor or claims wizard (401). An aggregate database (705) may be employed by the claims wizard to facilitate damage assessment. The claims wizard (401) may work interactively with a PDA device for improved data collection. Tow trucks (129) may be dispatched to transport rental, damaged and repaired vehicles to reduce insured's involvement.</p> |
