METHOD AND SYSTEM FOR PROVIDING ASSISTANCE TO VEHICLES WITH DAMAGED WHEEL COMPONENTS

摘要

A method for providing assistance to a distressed vehicle having a damaged wheel component, the method comprising receiving an assistance request regarding the distressed vehicle, the assistance request including information on a location of the distressed vehicle, a nature of damage to the distressed vehicle's wheel component, and information reflective of wheel component requirements of the distressed vehicle. Moreover the method comprises the step of identifying an appropriate assistance point location in a vicinity of the location of the distressed vehicle, and transmitting to said appropriate assistance point information revealing the location of the distressed vehicle, information sufficient to enable identification of a loaner wheel component within the wheel component requirements of the distressed vehicle and instructions for making a service call to the distressed vehicle and for replacing the damaged wheel component with the loaner wheel component.