APPLICATION SYSTEM, METHOD, SERVER AND PROGRAM FOR MANAGEMENT KNOWLEDGE

摘要

PROBLEM TO BE SOLVED: To accumulate a knowledge leading to promotion of sales activities produced by a manager as management knowledge and store the same as a corporation's shared property, and effectively use the knowledge. SOLUTION: A mail server 1 delivers an electronic mail to the mail box of a delivery destination. A knowledge server 2 registers data for preparing materials and data for sales guidance as management knowledge in a knowledge DB for sale guidance, and supplies the data of a designated skill step to an SFA server 4. The SFA server 4 the supplied data for preparing materials and data for instructing sales by each skill step in a data base. When the SFA server 4 receives a request for data for preparing material or data for sales guidance registered in the data base from an in-firm terminal 5 or a business office terminal 7, it supplies the data for preparing material or data for sales guidance to the in-firm terminal 5 or the business office terminal 7 at the requirement requesting destination.