| 摘要 |
<p>Service providers are evaluated and rated according to criteria that includ es customer satisfaction with the services provided by the service provider. If the service provider meets and/or exceeds certain predetermined criteria, the service provider is certified, and a list of certified companies together with a satisfaction rating, is posted on an Internet Web site maintained by the rating company f or access by the consuming public. A member of the consuming public, wishing to use the service of a certified company, may register his/her credit card wit h the Rating Company. When the service is rendered, and paid for by the register ed credit card, the payment is detected to trigger the sending of Internet e-ma il to the consumer to solicit information as to the consumer's satisfaction with the service. A response to the Internet e-mail by the Rating Company is used to update on a real-time basis the customer satisfaction of the service provider that provided the service.</p> |
