| 摘要 |
<p>A system is disclosed in which a caller may provide certain information during a call to an Interactive Voice Response Unit (6), prior known information about the caller may be stored in a computerized Database (16), and an Agent Terminal (20) may access the information in the database and collected at the interactive voice response unit, during the call, such that information collected from the caller before arriving at the agent does not have to be recollected from the caller by the agent.</p> |
