Processing a workflow item

摘要

A computer-based method is provided for use in processing a work item in an automated workflow system. Suspension information relating to a previous suspension of the work item is stored. Based on the suspension information or the indication of the current time, it is determined whether processing of the work item is permitted to be suspended. A recommended resume time is determined that constitutes a time that is permitted to be selected for when processing of the work item is to resume, and the recommended resume time is displayed to an operator before the operator causes processing of the work item to be suspended. After processing of the work item has been suspended, it is determined that processing of the work item is to be resumed, and the work item is caused to be one of a predetermined number of next work items presented to an operator after the determination is made.