CONTROLLING NAVIGATION PATHS OF A SPEECH-RECOGNITION PROCESS

摘要

A method and computer program for controlling navigation paths in a speech-recognition process in which prompts are provided to a user, and actions are taken based on comparison of the user's spoken responses to stored speech elements. The method includes organizing the prompts, actions, and speech elements in a hierarchy of nodes that include group nodes and terminal nodes, and displaying the nodes in a hierarchical list that indicates navigation paths in the speech-recognition process. A user can alter the navigation paths in the speech-recognition process by editing the position of the nodes in the hierarchical list. The speech-recognition process may be a call routing process.