DYNAMIC NETWORK AUTOMATIC CALL DISTRIBUTION

摘要

Dynamic Network Automatic Call Distribution A network ACD that, when one switch in the network has blocked services, distributes calls to another switch with available services; wherein such distribution is based on information stored in each switch. The stored information comprises a list of switches within the network wherein an availability status is associated with each service, and an availability status of a trunk connecting the initial switch and the other switches in the network. Each switch sends an updated status to the other switches via a signaling network whenever a service changes status.