发明名称 |
Real-time, on-line, call verification system |
摘要 |
In a call verification system, a telephone switch conference bridge couples the agent/client conversation to a multi-processor sound-and-screen server, which digitally stores the agent-client conversation. When the agent completes inputting data to the client record, at least the updated portion of the client record is also coupled to the sound-and-screen server. The sound-and-screen server includes a data base manager that correlates storage of the client record with the conversation recording. In the verification operation, the sound and screen server operating in a multi-processing mode can fetch a conversation recording and the corresponding transaction record from memory while simultaneously recording new conversations and their associated records.
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申请公布号 |
US5867559(A) |
申请公布日期 |
1999.02.02 |
申请号 |
US19960603231 |
申请日期 |
1996.02.20 |
申请人 |
EIS INTERNATIONAL, INC. |
发明人 |
JORGENSEN, JACOB W.;PEAVEY, STEPHEN D.;GRAILICH, DONALD;HERON, ANDREW |
分类号 |
H04M3/42;H04M3/51;(IPC1-7):H04M1/64 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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