| 摘要 |
<p>An automatic banking system which offers personal teller assistance to a blank customer who may be having difficulty in using an automatic banking unit at a remote customer station to carry out any one of a number of banking services offered by a complete automatic banking system, such as depositing, making payments of various types, transferring funds between accounts, or withdrawing cash. Normally, the customer uses such system by following instructions which are given on a video display component of the remote unit after the customer has presented coded card means for verification and authorization at the remote unit. The customer then makes keyboard entry at the remote unit of data necessary to perform the desired banking transaction. A customer who may not understand or properly follow the instructions may request assistance of a teller-assist operator at a distant bank station. Through audio and video communication between the bank and customer stations, the teller-assist operator assists the customer, through step-by-step personal guidance, to follow the required procedure. That is, the teller-assist operator carries out the instructions and enters the necessary data into a bank station keyboard operatively connected in the system with the customer keyboard. The bank station teller-assist unit or console also has a video display component on which the same instructions appear that normally appear at the customer unit video display component. These instructions may appear simultaneously at the bank and customer video display components, or a video picture of the teller-assist operator carrying out the transaction for the customer, may be displayed to the customer on the video display component at the remote customer banking unit.</p> |
