发明名称 |
Apparatus and methods enhancing call routing to and within call-centers |
摘要 |
A computerized Internet-Protocol Network Telephony (IPNT) routing system has a routing processor for receiving and forwarding IPNT calls based on information stored in an associated database regarding operation and status of possible destinations for the call. In some embodiments destinations are call centers adapted for receiving IPNT calls at workstations associated with a central processor, and the information in the database at the routing processor is collected and processed at the call centers that are potential destinations for the calls. The information is collected processed and forwarded to the database for the purpose of enhancing call-routing efficiency and accuracy.
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申请公布号 |
US2001038623(A1) |
申请公布日期 |
2001.11.08 |
申请号 |
US20000574579 |
申请日期 |
2000.05.17 |
申请人 |
MILOSLAVSKY ALEC |
发明人 |
MILOSLAVSKY ALEC |
分类号 |
H04L12/64;H04L29/06;H04L29/08;H04M3/00;H04M3/12;H04M3/36;H04M3/42;H04M3/51;H04M3/523;H04M3/54;H04M3/56;H04M3/58;H04M7/00;H04M7/12;H04M11/00;H04Q3/00;H04Q3/64;H04Q3/66;(IPC1-7):H04L12/56 |
主分类号 |
H04L12/64 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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