Automatic calling list scheduler

摘要

An automatic list scheduling (“ALS”) system monitors usage of calling lists by an administrator where the administrator terminates usage of a calling list based on various measured parameters. The ALS system is configure to learn the conditions associated with the measured parameters and, in one embodiment, recommends to the administrator when to terminate use of a current calling list in favor of another list. A learning mode gathers various samples of the measured parameters associated with calling lists, and analyzes the sample to determine a threshold value. Upon monitoring the measured values for subsequent usage of calling lists, the current measured parameters are compared to the threshold value to determine whether to generate a recommendation to the administrator. In one embodiment, the time zone of the called party and the applicable calling window is used to determine whether the current list can continued to be used.

主权项

1. A dialer for originating outbound voice calls for a calling campaign, the dialer comprising a microprocessor configured to:
identify a measured performance parameter (“MPP”) associated with processing a first calling list; record a plurality of values for the MPP at a plurality of times over a first time period of use of the first calling list for originating the outbound voice calls; analyze the plurality of values for the MPP recorded over the first time period to determine a threshold value for terminating use of the first calling list; monitor one or more values for the MPP at a plurality of times over a second time period of use of a second calling list for originating the outbound voice calls; determine a monitored value for the MPP over the second time period exceeds the threshold value of the MPP; and in response to the monitored value for the MPP over the second time period exceeding the threshold value:
terminate use of the second calling list;begin use of a third calling list for originating the outbound voice calls; andoriginate an outbound voice call using the third calling list.