TELEPHONY AND WEB SERVICES COORDINATION

摘要

Systems and methods are provided for coordinating telephony and web services. One method embodiment includes defining a call control XML (ccXML) element associated with accessing a web service application 206/(Figure 3)/406. The method includes extracting a session identification (ID) from a ccXML action in a telephony session 412. The session ID is used to store and retrieve session context in a context repository 482. A web service application is invoked using the session ID to coordinate events and context between the telephony session and the web service application (Figure 5).