Defect remediation within a system

摘要

Defect remediation in a system is disclosed. A defect is mapped to one or more remediation actions, at least in part by using a processor to generate and perform a defect-based query against one or more structured remediation action records. A remediation package is generated using the processor. The remediation package may include the one or more remediation actions and data associated with the defect. The remediation package may be sent to a destination associated with the defect.

主权项

1. A method of defect remediation, comprising:
mapping a defect to one or more remediation actions, at least in part by using a processor to generate and perform a defect-based query against one or more structured remediation action records; using the processor to generate a remediation package including the one or more remediation actions and data associated with the defect; determining whether a type of destination associated with the defect from a plurality of destination types is at least one or more systems associated with the defect or one or more users associated with the defect, or both; determining a destination associated with the defect based at least in part on the determined destination type, wherein:
in the event the type of destination is determined to be the one or more systems associated with the defect, determining the one or more systems associated with the defect based at least in part on a defect-based query against diagnostic data associated with at least one system in a group of systems,in the event the type of destination is determined to be the one or more users associated with the defect, determining the one or more users associated with the defect based at least in part on a defect-based query against a database of user information associated with a group of users; and sending the remediation package to the destination associated with the defect.