REMOTE SUPPORT SYSTEM, INFORMATION PROCESSING APPARATUS, IMAGE PROCESSING APPARATUS, METHODS OF CONTROLLING THESE, AND STORAGE MEDIUM

摘要

In an information processing apparatus, a mode for transmission to an image processing apparatus that is supported via a relay server is decided, and video is transmitted via the relay server to the image processing apparatus in accordance with a transmission setting corresponding to the decided mode for transmission. Also, if the decided mode for transmission is a mode in which video that captures a portion of a screen displayed on a display unit of the information processing apparatus is transmitted, a frame for deciding a region to be captured is displayed on the display unit of the information processing apparatus, and video internal to the frame is transmitted via the relay server to the image processing apparatus.

主权项

1. A remote support system that includes an image processing apparatus, an information processing apparatus, and a relay server, and in which an operator that uses the information processing apparatus supports, via the relay server, a user that uses the image processing apparatus,
the image processing apparatus comprising at least one processor and at least one memory coupled to the at least one processor which act as a first communication unit configured to perform communication with the information processing apparatus via the relay server; and a display control unit configured to cause a display unit of the image processing apparatus to display video in accordance with data received from the information processing apparatus by the first communication unit, and the information processing apparatus comprising at least one processor and at least one memory coupled to the at least one processor which act as a second communication unit configured to perform communication with the image processing apparatus via the relay server; a decision unit configured to decide a mode for transmission to the image processing apparatus that is supported via the relay server; and a transmission control unit configured to transmit video via the relay server to the image processing apparatus by the second communication unit in accordance with a transmission setting corresponding to the mode for transmission decided by the decision unit, wherein the transmission control unit, if the mode for transmission decided by the decision unit is a first mode in which video that captures a portion of a screen displayed on a display unit of the information processing apparatus is transmitted, displays on the display unit of the information processing apparatus a frame for deciding a region to be captured, and transmits to the image processing apparatus via the relay server video internal to the frame.