METHOD AND APPARATUS FOR DELIMITING PROBLEM

摘要

Embodiments of the present invention relate to the field of communications, and provide a problem demarcation method and apparatus, which are used to demarcate a network problem by using a KQI parameter of a user service, so as to improve efficiency of resolving a network problem. The method includes: acquiring a first key quality indicator KQI, where the first KQI refers to one of one or more abnormal KQIs among KQIs; and determining a network location of an exception of the first KQI according to a demarcation indicator of the first KQI, where the network location includes a wireless side, a core network side, a terminal side, and a serving SP side, and the demarcation indicator is an indicator used to determine a network location causing a KQI exception. The embodiments of the present invention are applicable to a scenario in which problem locating is performed on a network side.