METHOD AND APPARATUS FOR DIVERTING CALLERS TO WEB SESSIONS
摘要
A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.
申请公布号
EP2864941(A4)
申请公布日期
2016.02.24
申请号
EP20130807700
申请日期
2013.06.21
申请人
24/7 CUSTOMER, INC.
发明人
NGUYEN, PATRICK;CHANG, ANDREW;KADUDAS, VEDAVYAS;OSHRY, MATTHEW;BODELL, MICHAEL;LI, JAMES, MING;BANDHAUER, JOHN, PHILIP