Chat window

摘要

A chat window. In one example embodiment, a chat window is configured to facilitate communication between a visitor of a website and an agent of the website. The chat window includes a text chat region and an interactive region configured to display to the visitor one or more products selected by the visitor. The interactive region includes one or markup tools that enables the visitor to markup the one or more products during a chat with the agent.

主权项

1. One or more non-transitory computer-readable media storing one or more programs that are configured, when executed on one or more web servers, to cause the one or more web servers to generate a chat window configured to facilitate communication between a human visitor of a website and a human agent of the website, the chat window comprising:
a text chat region configured to send look-ahead text entered by the human visitor to a second text chat region of an agent console for display to the human agent while the look-ahead text is actually being entered and prior to a submission of the look-ahead text, the text chat region further configured to receive chat text entered by the human agent in the second text chat region of the agent console only after a submission of the chat text.