SYSTEM AND METHOD FOR SEMI-AUTOMATIC GENERATION OF OPERATING PROCEDURES FROM RECORDED TROUBLESHOOTING SESSIONS

摘要

A method for generating procedures includes receiving a log of a troubleshooting session. The log includes device data including a sequence of detected operations performed on the device causing respective components to change states. Steps of a candidate operating procedure are generated, based on the log, each corresponding to one of the detected operations. Missing steps may be identified, based on state charts and/or stored operability constraints for the device. The candidate operating procedure is compared with existing operating procedures stored in a knowledge base for the device to identify at least one existing operating procedure which includes steps which match at least some of the steps of the candidate operating procedure and, based on the identified at least one existing operating procedure, generating a textual description based on the textual description of the matching steps. The candidate procedure can be presented to an editor for validation.

主权项

1. A method for generating operating procedures comprising:
receiving a log of a troubleshooting session in which a user has performed operations on a device, the session log including data from the device, the device data including a sequence of detected operations performed on the device, each detected operation causing a component of the device to change states; generating steps of a candidate operating procedure based on the log, each of the steps corresponding to one of the detected operations; providing for identifying missing steps of the candidate operating procedure based on a device model which includes at least one of state charts for a plurality of components of the device and stored operability constraints that specify the state of another component in order for an operation to be performed on a given component; comparing the candidate operating procedure with existing operating procedures stored in a knowledge base for the device to identify at least one existing operating procedure which includes steps which match at least some of the steps of the candidate operating procedure and, based on the identified at least one existing operating procedure, generating a textual description based on the textual description of the matching steps; and providing for presenting the candidate operating procedure to an editor for validation, wherein at least one of the generating, identifying, and comparing is performed with a computer processor.