| 摘要 |
PROBLEM TO BE SOLVED: To actualize a telephone transfer to an operator capable of properly dealing to the demand of a customer in a telephone-corresponding business. SOLUTION: When a customer dealing support device 100 receives the arrival of a telephone from the customer, the customer dealing support device 100 indicates a demand item roughly sorting the demand of the customer to the customer by an automatic voice, and makes the customer select the demand item. A primary operator temporarily dealing the customer is determined on the basis of the demand item selected by the customer, and the telephone is transferred to the primary operator. The primary operator, to which the telephone is transferred, confirms the minute demand content of the customer, and inputs the demand content to an operator terminal 200. The customer dealing support device 100 acquires the demand content input by the primary operator, determines a secondary operator formally corresponding to the customer is determined on the basis of the demand content and transfers the telephone to the secondary operator. COPYRIGHT: (C)2009,JPO&INPIT
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