| 发明名称 |
FACILITATING INTERACTIVE SUPPORT SESSIONS FOR AN EMBEDDED DEVICE USING A PORTABLE DEVICE |
| 摘要 |
An embedded device is connected to a portable device via an alternate connection that is separate from a first network interface used by the embedded device to connect to an Internet service. The Internet service provides support for the embedded device. The portable device connects to the Internet service via a second network interface of the portable device. First messages are exchanged between the portable device and the embedded device via the alternate connection, and second messages are exchanged between the portable device and the Internet service based on the first messages. The first messages and the second messages facilitate an interactive support session between the embedded device and the Internet service in place of the first network interface of the embedded device. |
| 申请公布号 |
US2015222709(A1) |
申请公布日期 |
2015.08.06 |
| 申请号 |
US201414170896 |
申请日期 |
2014.02.03 |
| 申请人 |
UpdateLogic, Inc. |
发明人 |
Thielen Kurt Roman;Nigbur Christopher John |
| 分类号 |
H04L29/08 |
主分类号 |
H04L29/08 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method, comprising:
connecting an embedded device to a portable device via an alternate connection that is separate from a first network interface used by the embedded device to connect to an Internet service that provides support for the embedded device; connecting the portable device to the Internet service via a second network interface of the portable device; exchanging first messages between the portable device and the embedded device via the alternate connection; and exchanging second messages between the portable device and the Internet service based on the first messages, the first messages and the second messages facilitating an interactive support session between the embedded device and the Internet service in place of the first network interface of the embedded device. |
| 地址 |
Plymouth MN US |
