| 摘要 |
The methods, apparatus, and systems described herein facilitate decision-making by providing predictions of outcomes and behaviors. The methods include receiving a communication between an agent and a prospect, analyzing density of keywords in a text version of the communication to determine the type of communication and amount of value time, determining if the communication is a first meaningful contact based on the type of communication and amount of value time, and predicting a likelihood of a prospect's action based on the determination. |
| 主权项 |
1. A system for predicting action of a prospect, comprising;
a node comprising a processor and a non-transitory computer readable medium operably coupled thereto, the non-transitory computer readable medium comprising a plurality of instructions stored in association therewith that are accessible to, and executable by, the processor, where the plurality of instructions comprises: instructions, that when executed, receive a communication between an agent and a prospect; instructions, that when executed, apply linguistic analysis to a text version of the communication to determine a type of communication and a density of keywords relating to an organization, business, service or product, or any combination thereof, and the relationship of these keywords to each other during the communication, wherein the keywords are selected from a library and are related to the type of communication; instructions, that when executed, determine if the communication is a meaningful contact based on the type of communication and the density of keywords and if so, determine the amount of time spent by the agent promoting the organization, business, service or product, or any combination thereof, to the prospect; and instructions, that when executed, predict a likelihood of the prospect's action based on the determination that the communication includes meaningful contact and whether the amount of time exceeds a predetermined threshold. |
