| 主权项 |
1. A method for processing an abnormal event in a voice over internet protocol network, comprising:
collecting, by a processor, performance management data from a plurality of sources in the voice over internet protocol network, wherein the plurality of sources comprises an element management system for providing management information base performance records, a network element, a call detail record collection platform for sending call detail records associated with network elements in the voice over internet protocol network and a signaling probe and monitoring module for probing the network elements for signaling protocols and for providing data regarding signaling performance and anomalies; detecting, by the processor, the abnormal event in the voice over internet protocol network in accordance with the performance management data that is collected; generating, by the processor, a ticket identifying a root cause of the abnormal event in the voice over internet protocol network and including a corrective action to resolve the abnormal event in the voice over internet protocol network, wherein the root cause is identified by correlating with one another a subset of a plurality of alerts that is generated, wherein the correlating suppresses alerts that are indicative of a common network event; and forwarding, by the processor, the ticket to a voice over internet protocol liability center for implementing the corrective action; wherein the performance management data comprises signaling performance measurements. |
