Method and system for obtaining feedback for a product

摘要

The embodiments disclosed herein include new, more efficient ways to request, create, send, and receive product reviews from the Internet. One aspect of the invention is an email message for a customer. The email message includes a request to review a product obtained by the customer in a transaction; a rating input area and/or a text input area; an authentication token that includes a transaction identifier corresponding to the transaction; and an HTTP form submission command to send a response to the request from the customer to a remote computer. The response includes a rating entered in the rating input area and/or text entered in the text input area, and the authentication token.

主权项

1. A computer-implemented method, performed by server having one or more processors and memory storing programs to be executed by the server, the method comprising:
at the server: sending an HTML email to a customer at a predetermined time, wherein the HTML email contains
a request to review a product purchased by the customer and sent to the customer using a respective method of delivery,a rating input area,a text input area,an authentication token, andan HTTP form submission command to send a response to the request from the customer back to the server, and receiving the response and authenticating the response using the authentication token, wherein the response contains at least one of a rating that was entered in the rating input area and text that was entered in the text input area.