| 摘要 |
The present invention relates to guidance of a service quality, and more particularly to a method of announcing a service quality by which, when information related to complaints on a service quality is collected from a plurality of user terminals in a specific area a number of times or more, the information can be guided to a user terminal and an apparatus for supporting the same. a service quality analysis apparatus according to an embodiment of the present invention may include: a service communication unit for transmitting and receiving information to and from a plurality of user terminals, and a service control unit for, if service information and user information are received from any user terminal, identifying a network device having supported provision of a service to the user terminal based on the information, if it is determined that a service quality problem occurs in the network device after the service quality test result, increasing the number of occurrences of service quality problems, and if the number of occurrences of service quality problems is a preset threshold value or more, extracting another user terminal located within a predetermined radius or another user terminal expected to be located within a predetermined radius, which receives a service from the network device, and transmitting a guide message on the occurrence of the service quality problem to the other user terminal. [Reference numerals] (AA) Start; (BB) End; (S301) Receive service information and user information; (S303) Identify network device having processed service; (S305) Request test from user terminal; (S307) Analyze test progress result; (S309) Service quality problem?; (S311) Increase number of occurrences of service quality problems by one; (S313) Store information on occurrences of service quality problems in response to location information; (S315) Number of occurrences of service quality problems >= Threshold value?; (S317) Transmit guide message to another user terminal that may pass through area corresponding to location information |
