SERVICE PERFORMANCE IN COMMUNICATIONS NETWORK

摘要

A method for monitoring performance of a service delivered to user equipment devices via a communications network as perceived by a user comprising the steps of collecting Resource Service Key Performance Indicators from network resources and collecting System Service Key Performance Indicators from a representative sample of reporting user equipment devices using the service. In the next step relationship between the collected values of R-KPIs and S-KPIs is determined and then userr equipment from the representative sample is clustered. In the following step non-reporting user equipment devices are assigned to the clusters and then the method comprises collecting R-KPIs from network resources to estimate S-KPI values based on the R-KPIs collected after determination of the relationship and the relationship.