发明名称 SYSTEMS AND METHODS FOR CREATING SUPPORT CASES IN A MULTI-TENANT DATABASE SYSTEM ENVIRONMENT
摘要 A system and method are provided for creating a support case object in a multi-tenant database environment. The method, for example, may include receiving, by a support case manager on a multi-tenant database server, information related to an infrastructure event in the multi-tenant database environment, creating, by the support case manager, the support case based upon the received information, and associating, by the support case manager, the support case with the infrastructure event.
申请公布号 US2013031144(A1) 申请公布日期 2013.01.31
申请号 US201213369944 申请日期 2012.02.09
申请人 SALESFORCE.COM, INC.;ELANGO RAJASEKAR;ZIMMERMAN BEN;GLASER DENISE 发明人 ELANGO RAJASEKAR;ZIMMERMAN BEN;GLASER DENISE
分类号 G06F7/00 主分类号 G06F7/00
代理机构 代理人
主权项
地址