| 摘要 |
Embodiments of the present invention provide an approach to automatically convert existing support materials (support manuals, troubleshooting guides, content, help files, etc.) into machine-executable programs so as to obviate for manual execution of the steps described in the support materials. That is, the embodiments of the invention will (among other things): create support-based programs that automate the execution of previously manual steps; create an inventory of said programs; parse existing support documentation; map sections of each support document into existing program automation; construct a sequence of program automations that resemble the flow of each support document; and/or associate a constructed sequence of automation with a support document that could be executed automatically.
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