发明名称 |
Computer self-support management |
摘要 |
A computer based technique for providing a list of selectable computer solutions in a self-support environment. The technique includes sending a computer solution to the client computer in response to a request from the client computer for the computer solution from the list. The computer solution includes at least an automated solution.
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申请公布号 |
US7881964(B2) |
申请公布日期 |
2011.02.01 |
申请号 |
US20020235152 |
申请日期 |
2002.09.05 |
申请人 |
ACCENTURE GLOBAL SERVICES GMBH |
发明人 |
BURGER GREGORY A.;CRITZ JOHN M.;GIFFIN SUSAN S.;GRAF MICHAEL D.;MACLAURIN ROB;NEWELL BRETT P.;SAMPSON JASON |
分类号 |
G06Q30/00 |
主分类号 |
G06Q30/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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