| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a fee service counter value settlement system which is not unfair even to a user by removing any excessive burden at a help disk side. <P>SOLUTION: In this fee service counter value settlement system installed in a management device or connected to the management device in order to achieve the function of a help disk system on a computer, a database preparation program 124a prepares a user (customer) information database, an answer history database, a point storage means and a temporary counter value point storage means or the like based on the operation of a customer or a person in charge of support through a communication network, and a contract management program 124b accepts an application from the customer, and manages the contract, and a counter value point program 124c receives the application from the customer, and calculates and manages the purchased points and the points with respect to questions from the customer, and an approval support program 124d makes the other person in charge or a responsible person approve the questions from the customer when it is significant, and an authentication program 124e authenticates an access person to a home page. <P>COPYRIGHT: (C)2008,JPO&INPIT |
