| 摘要 |
PROBLEM TO BE SOLVED: To provide a method which coordinate a plurality of querieses through different media types, and as a result, and which can measure an execution time of a customer care agent's response, a time duration to turn around, and a time duration to a correction, etc., uniformly, and to provide an apparatus thereof. SOLUTION: The method makes it possible to establish the configurable target of the time duration to turn around, and the time duration to the correction in a media type base or latency time base through all distinct media types. The threshold of the individual media type and/or queue can be established; and when the amount of customer care agent has exceeded these thresholds, warning and the notification can be triggered. COPYRIGHT: (C)2007,JPO&INPIT
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