| 摘要 |
PROBLEM TO BE SOLVED: To make a reply corresponding to contents for an inquiry message described in a free format. SOLUTION: An automatic answering device 20 stores an action keyword relating to the action of a human being and an answer message for the action of a user by associating them in a message database 256. An automatic answering device 20 receives an inquiry mail from a mail transmitting terminal 10, and extracts an action keyword from the received inquiry mail, and prescribes an action corresponding to the extracted action keyword, and reads the answer message corresponding to the prescribed action from a message database 256. The automatic answering device 20 transmits an answer message including the read answer message to a mail transmitting terminal 10. COPYRIGHT: (C)2007,JPO&INPIT
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