PRODUCT INFORMATION RETRIEVAL SYSTEM, PRODUCT INFORMATION RETRIEVAL METHOD, AND PRODUCT INFORMATION RETRIEVAL PROGRAM

摘要

PROBLEM TO BE SOLVED: To automatically retrieve recall product information for a product registered in a customer terminal and further transmit repair request information when the registered product is a recall product.

SOLUTION: This product information retrieval system comprises a recall information management terminal 11 as a recall management system 10 for making recall information into a database and registering it in a recall information database 12; a customer system management terminal 21 for registering product information for a product used by a customer and accessing the recall information management terminal 11 through the Internet 100 to automatically retrieve whether or not the product concerned is recalled; and the Internet 100.

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