发明名称 |
Method and apparatus for processing real-time transactions and non-real-time transactions |
摘要 |
A transaction control system is capable of receiving both real-time transactions and non-real-time transactions. The control system processes the received transactions using a transaction controller, which is capable of processing both real-time transactions and non-real-time transactions. The control system is also capable of identifying a transaction type associated with the received transaction and assigning a priority to the received transaction. Real-time transactions may be assigned a higher priority than non-real-time transactions. The control system can also associate a Quality of Service (QOS) with each received transaction. The control system is capable of queuing a received transaction in a transaction queue if no agents are available to process the received transaction. A highest priority transaction is removed from the transaction queue when an agent becomes available to process a new transaction.
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申请公布号 |
US6704409(B1) |
申请公布日期 |
2004.03.09 |
申请号 |
US19970001263 |
申请日期 |
1997.12.31 |
申请人 |
ASPECT COMMUNICATIONS CORPORATION |
发明人 |
DILIP VENKATACHARI;JAWAHAR JANARDHANAN;VAIDYANTHAN MURALI |
分类号 |
H04M3/523;H04M3/527;(IPC1-7):H04M5/00 |
主分类号 |
H04M3/523 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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