Method for collecting and processing improvement suggestions for a product or work flow, whereby the suggestions are collected using an online form and extracted and stored in a central database

摘要

Method in which an improvement suggestion is sent via an electronic form (500) that is filled in online and includes customer name and details (503), product details (501) and a suggestion (505) for how the product or a process carried out with the product can be improved. The suggestion is extracted from the form and stored in a central database. The invention also relates to a corresponding device for implementation of the method.