发明名称 |
Method and apparatus for sharing customer data |
摘要 |
A telecommunication system for transmitting customer data corresponding to a customer, to an agent of an automatic call distributor (ACD) is described. The ACD is connected to the telecommunication system through a public switched telephone network (PSTN). The telecommunication system includes a customer data processor configured to maintain two way communication between the customer and the agent of the ACD, where the customer data processor stores and processes customer data provided by the customer. A data encrypter operatively coupled to the customer data processor encrypts the customer data. The customer data processor transmits the encrypted customer data to the ACD upon receiving a predetermined signal. A customer data interpreter is operatively coupled to the ACD and receives and decrypts the encrypted customer data to facilitate presentation of the customer data to the agent.
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申请公布号 |
US2003097339(A1) |
申请公布日期 |
2003.05.22 |
申请号 |
US20010992138 |
申请日期 |
2001.11.16 |
申请人 |
FUNCK DAVID A.;DEZONNO ANTHONY J.;HODSON JEFF;BLOOM JOSEPH;JAMES ERIC;PETERS MICHAEL;POWER MARK J.;SHAMBAUGH CRAIG R.;MOSQUERA DAVE;SALEH NAYEL |
发明人 |
FUNCK DAVID A.;DEZONNO ANTHONY J.;HODSON JEFF;BLOOM JOSEPH;JAMES ERIC;PETERS MICHAEL;POWER MARK J.;SHAMBAUGH CRAIG R.;MOSQUERA DAVE;SALEH NAYEL |
分类号 |
H04M3/523;H04M7/00;(IPC1-7):G06F17/60 |
主分类号 |
H04M3/523 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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